Legal
Last updated: 15 August 2026
These Terms and Conditions ("Terms") govern the provision of services by GrowBy, a trading name of Sinnergy Ltd ("GrowBy", "we", "us", "our"), registered in England and Wales under company number 07403244, registered office at Suite 306, 69 Steward Street, Spring Hill, Birmingham B18 7AF, to any business or individual that engages our services ("Client", "you", "your").
By booking a consultation, signing up to a plan, or otherwise instructing GrowBy to provide services, you agree to be bound by these Terms.
GrowBy provides outsourced digital marketing and growth services for local businesses, which may include (depending on the plan selected):
The exact scope of services provided depends on the plan (Starter, Growth or Pro) or bespoke arrangement agreed at the time of sign-up, as set out in our current pricing or in a written proposal.
Services typically begin with a free consultation call to assess your business needs. No obligation arises from booking or attending this call.
Once you agree to proceed, we will confirm the services, pricing and any applicable setup fee in writing (including via WhatsApp, email or a signed proposal), which forms part of these Terms.
You agree to provide accurate, complete and timely information, access and materials (e.g. branding, logins, content, business details) reasonably required for us to deliver the services. Delays caused by late or incomplete information may delay delivery timescales.
Fees are charged as set out at sign-up: a one-off setup fee (where applicable) plus a recurring monthly subscription fee, billed in advance.
Payment is due by the method agreed at sign-up (e.g. Direct Debit, card, bank transfer). Continued access to the services is conditional on fees being paid when due.
We may change our pricing for future billing periods with at least 30 days' written notice. Continued use of the services after a price change takes effect constitutes acceptance of the new pricing.
Late or failed payments may result in suspension of services (including website, booking systems or automations going offline) until payment is received.
Third-party costs (e.g. domain registration, paid advertising spend, SMS/email sending costs beyond agreed volumes, premium software licences) are not included in the monthly fee unless expressly stated, and will be agreed and billed separately.
Where advertised, new Clients may cancel within 30 days of their initial sign-up date and receive a refund of fees paid for that period, provided the request is made in writing within the 30-day window.
The guarantee applies to the recurring service fee only. Setup fees, third-party costs already incurred (e.g. domain purchase, ad spend), and any bespoke work already delivered and used by the Client are non-refundable.
The guarantee applies once per business and does not apply to renewals, upgrades, or Clients who have previously used the guarantee.
Services are provided on a rolling monthly basis unless otherwise agreed in writing.
Either party may cancel by giving at least 30 days' written notice. Fees already paid for the current billing period are non-refundable outside the guarantee period described in Section 4.
On cancellation, we will provide reasonable cooperation to transfer assets we hold on your behalf that you own outright (see Section 7), subject to payment of any outstanding fees.
We may suspend or terminate services immediately, without refund, if you breach these Terms, fail to pay fees when due, or use the services for any unlawful purpose.
GrowBy will provide services with reasonable skill and care. However, we do not guarantee specific outcomes such as a particular number of bookings, leads, reviews, sales, or search rankings, as these depend on factors outside our control (including market conditions, competitor activity, and third-party platform algorithms such as Google's).
Testimonials, case studies and example results referenced in our marketing are illustrative of individual client experiences and are not a guarantee of similar results for any other business.
Upon full payment for the relevant service, you own the final website design, written content and creative assets created specifically for your business, unless otherwise agreed.
GrowBy retains ownership of its underlying systems, templates, software, automation workflows, and any proprietary tools, methods or frameworks used to deliver the services, whether or not used in your project. These are licensed to you for use only while you remain a GrowBy client, unless a separate written agreement states otherwise.
You retain ownership of your business name, logo, trademarks, and any content, data or materials you provide to us.
We may reference your business name, logo and a description of the work completed in our own marketing (e.g. portfolio, case studies) unless you tell us in writing that you'd prefer we didn't.
Delivering our services may require us to access or hold data on your behalf via third-party platforms (e.g. Google Business Profile, booking systems, CRM, WhatsApp Business, email/SMS providers). You remain the data controller for your customers' personal data; GrowBy acts as a data processor in this context. See our Privacy Policy for further detail.
You are responsible for ensuring you have the necessary rights and consents to allow us to contact your customers on your behalf (e.g. for review requests, SMS/email marketing) in compliance with applicable law, including UK GDPR and PECR.
Nothing in these Terms limits or excludes our liability for death or personal injury caused by our negligence, fraud, or any other liability that cannot be limited or excluded by law.
Subject to clause 9.1, GrowBy's total liability to you arising out of or in connection with these Terms, whether in contract, tort or otherwise, is limited to the total fees paid by you in the 3 months preceding the event giving rise to the claim.
We are not liable for indirect or consequential losses, including loss of profit, loss of business opportunity, or loss of anticipated savings.
We are not liable for outages, errors or losses caused by third-party platforms we integrate with (e.g. Google, Meta, payment processors, hosting providers) that are outside our reasonable control.
Each party agrees to keep confidential any non-public business information disclosed by the other in connection with the services, and to use it only for the purposes of the engagement.
These Terms, together with any signed proposal or plan confirmation, form the entire agreement between the parties and supersede any prior discussions.
If any provision of these Terms is found unenforceable, the remaining provisions continue in effect.
We may update these Terms from time to time; the current version will always be available on our website. Material changes affecting existing Clients will be communicated in advance.
These Terms are governed by the laws of England and Wales, and the courts of England and Wales have exclusive jurisdiction over any dispute.
Questions about these Terms can be sent to:
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